A Power Card is a stored value card with a magnetic strip which, depending on the price of the game, can activate the selected game inside Dave & Buster’s. Each game, excluding bowling, billiards, shuffleboard, Superbooth and any other game elected by us to operate by any other system (as will be noted thereupon), located at Participating Locations requires a specified number of chips to play ("Game(s)"). The chip price to play a Game is displayed on each Game in the display window at the Power Card swipe and vary in value. With each Power Card swipe and Game play, chips are deducted from the total balance of chips and the remaining balance of that chip type is shown on the display.
You may use your Power Card at a Chipper machine to purchase chips to activate coin-operated games that do not accept your Power Card.
The chips you purchase (e.g., not including Promotional Chips and Reward Chips) do not expire, are not subject to a maintenance fee and are stored on your Power Card. The tickets (other than tickets issued in connection with a special promotional offer that may have an expiration date ("Promotional Tickets")) you win do not expire, are not subject to a maintenance fee and may be stored on your Power Card. The Power Card can be used at any Participating Location.
You may combine chip and ticket balances from any number of Power Cards onto other Power Cards. The Power Cards used to transfer chips to another Power Card will contain a zero balance after the transfer but will remain active to allow for additional recharges with no additional fee.
Dave & Buster’s is not responsible for lost, stolen or damaged Power Cards containing chips or tickets, other than replacement of unredeemed chips and ticket balances for Power Cards registered with Dave & Buster’s Rewards. More information on Dave & Buster’s Rewards is set forth below.
Any resale or other transfer of a Power Card for consideration will render the Power Card and associated chip and/or ticket balances void and subject to cancellation.
Your Power Card is non-refundable and will not, under any circumstances, be redeemed for cash, except where required by law.
All sales and use tax is included in your Power Card purchase.
Dave & Buster’s reserves the right not to accept a Power Card or otherwise limit use of the Power Card if it believes the use is unauthorized, fraudulent or otherwise unlawful or violates these Terms & Conditions.
You will not be sent statements of itemized transactions involving your Power Card.
A list of Games ("Game List") and the number of chips required to play a game (which may be denominated in whole or fractional chips) is available at the front desk or Winner’s Circle of Participating Locations. The prices of Games are subject to change at any time by Dave & Buster’s.
Regular Chips – Regular Chips are chips that you purchase. You may use Regular Chips to play any Game at Participating Locations. The other chip categories discussed below are Chips that you may receive for free.
Video Only Chips – Video Chips may be used for non-redemption Games only.
Bonus Chips – Bonus Chips may be added to your Power Card when you pay an activation fee. You may use Bonus Chips to play any Game at Participating Locations.
Reward Chips – Reward Chips earned through the Rewards program may be used on any Game at Participating Locations. You must register your Power Card with the Rewards program in order to be eligible to receive Reward Chips. Reward Chips expire, and, therefore will be deducted from your Power Card chip balance before all other chips. For more information about D&B Rewards, please visit our Rewards page.
Promotional Chips – Promotional Chips are added to the regular chip balance at designated times for promotional purposes. These chips are only active during the designated promotional period. These chips will be deducted from your Power Card chip balance before all other chips during the promotional period. All unused Promotional Chips expire and are removed from your Power Card at the end of the promotional period.
Notwithstanding the discussion of chips set forth above, the order of use of the chips is determined solely by Dave & Buster’s and the customer has no ability to control the type of chip used for any particular game.
You can purchase a Power Card with a credit card, Dave & Buster’s gift card or cash from authorized Dave & Buster’s employees, including but not limited to Servers, Bartenders, Managers and Front Desk employees (collectively, "Authorized Employee(s)") or from a kiosk at Participating Locations.
Where allowed by law, a one-time activation fee may be charged (in addition to the desired amount of your Power Card purchase) to purchase the Power Card. Activation fees vary by location. A Power Card with an activation fee required will receive Bonus Chips, with the denomination dependent on the activation fee. See an Authorized Employee or go to a kiosk for details. The Power Card can be recharged for no additional activation fee.
Power Cards can be recharged by an Authorized Employee at any Participating Location, any Participating Locations’ kiosk, or on the Dave & Buster’s Charging Station Mobile Application ("D&B Mobile App") in the denominations posted. To recharge in an amount not available at a kiosk or on the D&B Mobile App, please see an Authorized Employee at a Participating Location.
Your chip balance displayed at each Game only shows your chip balance for the chip type used and may not reflect your entire chip balance on your Power Card. You may check Power Card chip and ticket balances by going to an Authorized Employee, kiosks throughout Participating Locations, on the D&B Mobile App or at our Power Card page. In addition, you can check your Game play and ticket redemption history at Participating Locations’ kiosks.
When the display window at the Game reads "Insufficient Funds", the Game costs more chips than remain on your Power Card; however, you may have enough chips to play another Game that requires fewer chips to play. Therefore, you should check your Power Card balance and go to the Front Desk for a Game List to determine which Game you can play for the amount of chips that remain on your Power Card. If you do not have enough chips on your Power Card to play any Game on the Game List provided, you can recharge your Power Card, transfer the remaining balance to another Power Card, or play One Last GameÉ.. More information on One Last Game is set forth below.
The cost to play a Game at Dave & Buster’s may require the use of whole/fractional chips that leave you with a balance less than the required chips to play any Game on the Game List. However, when you have a chip balance less than the required chips to play any Game on the Game List, you will still be able to use all of your chips by exchanging your balance of chips to play a Game of Skee-Ball / Ice Ball or such other Game clearly identified in each Participating Location (your "One Last Game"). Once you play One Last Game, your Power Card will have a zero balance but may still be recharged with no additional fee.
Dave & Buster’s may suspend or terminate your Power Card and revoke or limit any or all of the rights and privileges granted to you at any time without notice, liability, reimbursement or compensation. Termination may result from your fraudulent or unauthorized use of the Power Card or violation of these Terms & Conditions. If we terminate your card with cause, all chips and tickets will be voided and may not be used. You will receive no compensation from us for voided chips or tickets. If we terminate your Power Card without cause, we will refund or issue store credits equal to the balance of chips purchased or Tickets held in your Power Card account less any amounts that you may owe Dave & Buster’s.
We reserve the right to correct the balance of your Power Card if we believe that an error has occurred. If you have questions regarding your transaction history, or if you dispute any transaction or correction that has been assessed against your Power Card, please call Guest Services at (888) 300-1515 Monday – Friday from 8:00 am to 5:00 pm Central Time or 800-842-5369 after hours to leave a message to be returned the next business day. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We shall have no liability for any billing error unless you provide us notice within 60 days of the date of the transaction in question. You should monitor your transactions and account balances closely.
These Terms & Conditions and your use of a Power Card shall be governed by and construed in accordance with the laws of the State of Virginia notwithstanding any conflict of law rules.
Any dispute or claim made by you against us (or against any of our subsidiary, parent or affiliate companies) arising out of or relating to these Terms & Conditions or your use of your Power Card (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under the AAA Commercial Rules and Consumer Related Supplementary Procedures (except that Rule C-4 related to the appointment of an arbitrator will not apply and the arbitrator will be chosen under Rule R-11) before one (1) neutral arbitrator licensed to practice law for at least fifteen (15) years at the AAA offices nearest the location where you purchased your Power Card, except that (a) you may take claims to small claims court if they qualify for hearing by such a court, or (b) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us. However, all claims (including those claims that are subject to arbitration and those claims that can be prosecuted in a court of law and regardless of whether the claim is brought in an arbitration or in a court of law) must be brought on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding, and you hereby waive any claims for punitive damages and any right to pursue claims on a class or representative basis.